#STEAM SUPPORT UPDATE#
I learned nothing in the nearly two hours I've spent fighting the wizard and I don't anticipate that Valve is going to pay me for the effort I've expended identifying the three separate issues with their website that I mentioned above.ĮDIT: And I still haven't found a "Spotted an error? Click to provide feedback about this article," link.ĮDIT 2: On a side note, the category "Contacting Steam Support" has two articles, the other one is "Providing Proof of Ownership" which *requires* the intervention of Steam Support staff AND has about 20 links with text like "Please create or update your existing Steam Support ticket with this information." and every single link takes you back to the top of the wizard. Trying that I understand your position at the same time I have limited sympathy because of the sheer number of "dead" links I've run into inside the wizard that claimed to be able to help and dropped me back at the top of the wizard again. Why does even exist? Can't it be replaced with "No, you don't." and save some Thank you. How the **** did they make Steam Support /worse/? There is nowhere in the unhelp site to select any failed purchase. The recommended advice is "Use the Help site to select your failed purchase". And demonstrates a bug in the website escaping html entities in the field. Is only a topic about retail CD keys? which you can't even buy on the Steam Store?ĭid anyone even check this before putting it live? :S "I can't complete my purchase on the Steam Store" Why is the help website so terrible? The back button doesn't work and loading the next page is *ungodly* slow, upwards of a minute to load two paragraphs of text? I've spent an hour clicking on things in and and I want my **** hour back.
#STEAM SUPPORT CODE#
The code changes every 30 seconds, can be used only once, and is unguessable. The authenticator generates a code that you need to enter every time that you log on to your Steam account. Changing the password on your email account will ensure a hijacker cant steal your Steam account a second time, or interfere with assistance from Steam Support. There is nothing I can click on that will let me contact Steam Support. The Steam Guard Mobile Authenticator is a feature of the Steam Mobile App that provides an additional level of security to your Steam account. Steam accounts are commonly compromised after an associated email address is compromised. Steam support used to be ok but slow, and I could live with it.
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